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Cancellation & Refund / Return

Cancellation Policy

Cancellation by User:
If any requests for order cancellations received, DubukDeal reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if DubukDeal receives a cancellation notice and the order has not been processed / approved by DubukDeal, then in that case DubukDeal may accept the cancellation request and refund the entire amount to the buyer (who requests the refund) within a reasonable period of time. DubukDeal will not be able to cancel orders that have already been processed or dispatched. DubukDeal has the full right to decide whether the order has been processed or not and should accept the request to cancel that particular order or not. You as a customer / user of DubukDeal.com agree not to dispute the decision made by DubukDeal and accept DubukDeal's decision regarding the cancellation.

Cancellation by Dubukdeal.com:
Possibilities are there where DubukDeal unable to accept and must reject certain orders. DubukDeal reserves the right, at DubukDeal's sole discretion, to refuse or cancel any order for any reason whatsoever. Ther are some situations which may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by DubukDeal's credit and fraud avoidance department. DubukDeal may also require additional verifications or information before accepting any order. DubukDeal will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or DubukDeal.

General:
DubukDeal reserves the right to cancel any orders that classify as 'Bulk Order' as determined by DubukDeal as per certain criteria. Any DubukDeal cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

• Products ordered are not for self-consumption but for commercial resale
• Multiple orders placed for same product at the same address
• Bulk quantity of the same product ordered
• Invalid address given in order details
• Any malpractice used to place the order

Refund & Return Policy

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:

1. call us on +91 - 8460 079 079;

2. Filling up the 'Contact Us' by clicking this link Click Here;

Upon receiving Your complaint, DubukDeal shall verify the authenticity and the nature of the complaint and if DubukDeal is convinced that the complaint is genuine, DubukDeal will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, DubukDeal reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by DubukDeal in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and DubukDeal shall not in any manner be held liable for the same.

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform DubukDeal at the earliest. The return process of the product may be restricted by DubukDeal depending on the nature and category of the product.

In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:

a. Please notify DubukDeal of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, DubukDeal shall not be held liable for the failure to replace the order;

b. Products should be unused;

c. DubukDeal will arrange pick-up of the damaged/defective product through its own logistics partner. In the event DubukDeal is unable to do so, DubukDeal will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with DubukDeal;

d. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;

e. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;

f. The returned products are subject to verification and checks by DubukDeal in order to determine the legitimacy of the complaint/ return.

In the event the return of a product is duly accepted by DubukDeal , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and DubukDeal or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

a. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by DubukDeal;

b. For Cash on Delivery payments, You will be provided with a refund cheque.

c. If the product can be repaired by the service centre, DubukDeal would get the same repaired and send it back to You.

d. A promo code, once used shall not be refunded in case of cancellation of order either by customer or DubukDeal.

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